Privacy Policy — Wishy Window Washing

Last updated: 22 July 2026

Wishy Window Washing ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, and your rights regarding that information.

Information We Collect

When you submit a quote request or contact form — including through our website, phone, email, or via Facebook/Instagram lead ads — we may collect:

  • Your name

  • Email address

  • Phone number

  • Property address or service location

  • Details about the service you're requesting (e.g. property type, window sides, additional services like solar panel or gutter cleaning)

How We Use Your Information

We use the information you provide to:

  • Respond to your quote request and contact you about your enquiry

  • Schedule, quote, and deliver our window cleaning services

  • Send you service-related communications (e.g. booking confirmations, appointment reminders)

  • With your separate, explicit consent, send you occasional marketing emails with tips, offers, and updates via Mailchimp

We do not sell your personal information to third parties.

Marketing Communications

We will only add you to our marketing email list if you have actively opted in by ticking the relevant consent checkbox at the time you submitted your details. You can unsubscribe from marketing emails at any time using the unsubscribe link included in every email, or by contacting us directly using the details below.

Sharing With Meta / Facebook

If you submit your details through a Facebook or Instagram lead form, your information is also subject to Meta's Data Policy, which governs how Meta collects, stores, and uses this data across their platforms, including using it to pre-fill future forms.

Data Retention

We retain your personal information for as long as necessary to provide our services, maintain our business records, or as required by law. If you ask us to delete your information and we have no ongoing legal or business reason to retain it, we will do so.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, using secure systems for storing customer and quote information.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of any inaccurate information

  • Request deletion of your personal information

  • Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us using the details below.

Contact Us

Wishy Window Washing Email: adam@wishywindowashing.com.au Website: www.wishywindowwashing.com.au

If you have concerns about how we've handled your personal information that we haven't resolved, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.